Wheel Talk
Ryan Durbin (@rdceramics) & Becca Otis (@5linespottery) share their experiences as potters, makers, small business owners, and creatives. Becca is a full time studio potter, while Ryan is a full time website developer and part time potter. We'd love to share our ups and downs along the way as we build our skills as makers and small business owners in an honest, informal manner. We hope to bring you helpful tips we've learned over the years, learn from each other, and share expertise from a number of guests with you also. Please join us for some Wheel Talk!
Wheel Talk
#228 - How do you handle negative feedback?
Ryan & Becca have some thoughts today about how to handle negative feedback, whether it's a customer, fellow business owner, business you partner with, or otherwise. Handling these situations can be pretty tricky and we hope you get some good insight from today's discussion. Thanks for listening!
Listener Questions
On this episode:
- What's the best way to ship out 60 or more packages? Do you need to contact the post office? Do you just show up with a mischievous smile? Would scheduling a post office home pick-up thing (which I haven't ever actually done) possibly be better? @bluenosetrading
- I just finished a 3 day holiday show at a brewery (best sales to date🙌) and received an email from a customer that bought 2 of my carved winter mugs. She said when she unwrapped them the following day she saw one of them had chipped. She mentioned she was careful with her bag and knew I wrapped them up but asked if there was anyway I would replace the mug for her, and said she could maybe pay for shipping. - Have you come across this before and how did you handle it? - Does the type of item play a factor into your response? (These mugs sold out so I’d be making another for her specifically. -She spent $105 with me, before tax) - I’m reading this like she wants the replacement for free. Would you make a free replacement for the sake of keeping a positive customer experience/return orders? Vs customer having negative experience (even if based on false expectations) that could leave a bad review etc? @moonlight_mud
Send us questions so we can answer anything you've been thinking about on a future episode. Send those through Instagram @wheeltalkpodcast or email us at wheeltalkpodcast@gmail.com.
Sponsors - L&L Kilns
The durable kiln that potters trust to fire evenly & consistently. Find your L&L kiln at hotkilns.com
Support the show on Patreon for as little as $3 per month: https://patreon.com/Wheeltalkpodcast
Follow us on Instagram:
@wheeltalkpodcast
@rdceramics
@5linespottery
Visit our website:
www.wheeltalkpotcast.com
Wheel Talk YouTube Channel